Senegal: More than Human ATMs - The Potential of Empowered Agents

Oct 2017
Senegal, October, 10 2017 - With more and more providers pushing to reduce reliance on over-the-counter transactions, third-party agents can seem like just another cash-in/cash-out point, akin to human ATMs. But a recent CGAP-supported pilot conducted by agricultural input retailer myAgro in Senegal demonstrates the vital role that these human touchpoints play in making digital financial services more personal, responsive and user-friendly.

Full story available on publisher's website.

Source : CGAP

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